Refund Policy

  • 1. INTRODUCTION AND SCOPE

    This Refund and Cancellation Policy governs all transactions on the CineArtery, (Bharatvarsh Pictures LLP) platform, whether you access us through our website, iOS app via Apple App Store, or Android app via Google Play Store. The policy applies equally to all our user categories including Cast & Crew members, Equipment Rental providers, Marketing professionals, and Producers purchasing our per-film management solutions. We believe in transparency and fairness. While we stand behind our services, we understand that sometimes things don't work out as planned. This policy outlines when refunds are available and how to request them.

  • 2.General Terms Cancellation, Refund and Subscriptions

    a) Users may cancel their subscriptions at any time by following the cancellation process provided on the Platform.

    b)Upon cancellation, the User shall receive an electronic confirmation indicating the effective date of cancellation and the expiry of the current billing period.

    c)No refunds shall be issued for unused subscription periods after cancellation; however, Users shall retain access to paid services until the end of the billing cycle.

    d)Where cancellation occurs on the renewal date, charges for that billing cycle shall remain payable. To avoid further charges, Users must cancel their subscription before the renewal date.

    e)Users may alternatively disable auto-renewal for greater control over their subscription.

  • 3. Specific Refund Rules by User Types

    3.1 Refund Policy for Normal Users (Cast & Crew, Rental, Market)

    Your subscription works differently depending on your chosen plan.

    a)Monthly Subscriptions: Monthly subscription fees are strictly non-refundable. you'll continue accessing services until your current billing cycle ends, but no refund will be issued.

    b)Six-Month and Annual Subscriptions: A full refund may be claimed within fifteen (15) days of initial activation if the User is not satisfied. After these periods, No refund will be issued, you'll continue accessing services until your current billing cycle ends.

    3.2 For Producers and Companies (Pre/Film model Plans)

    Premium subscriptions (including Script, Budget, Schedule, Rental Market, Seller) shall be refundable only if cancellation is requested within fifteen (15) days of purchase, After these periods, No refund or Credits will be issued, But you'll continue accessing services until your next year from the date of billing ends.

  • 4 .How Cancellations Work

    Cancelling your subscription is straightforward. You can use the in-app or website cancellation feature. For ongoing subscriptions, cancellation takes effect from your next billing cycle. You'll retain access to paid features until your current period expires. To avoid renewal charges, ensure you cancel at least 72 hours or 3 days before your renewal date.

  • 5. Refund Processing Timelines

    Once we receive your refund request, our team reviews it within 5-7 business days. Approved refunds are processed within 7-10 business days and credited to your original payment method. If your original payment method is unavailable, we can arrange a bank transfer for a nominal ₹ 100/- processing fee. Please note that while we process refunds promptly on our end, your bank or payment provider may take additional time to reflect the credit in your account. International transactions may take longer due to currency conversion and cross-border processing.

  • 6. Auto-Renewal

    Our membership plans are subscription-based will auto-renew until you cancel the service, which means you will be charged on a recurring basis. If you do not wish to be charged further, you can disable automatic renewal by cancelling your subscription before your renewal date. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

  • 7. Trials, promotional credits & vouchers

    a) Free trials: For new users, we offer a 60-day free trial to explore our features. The trial starts when you complete registration, and we'll begin billing only after it ends unless cancelled you will be charged at the trial’s end. You won't receive a reminder when the trial ends, so mark your calendar if you want to evaluate before committing.

    b) The unused portions of free trials are not refundable because no charge is made, a refund may be available per subscription terms.

    c) Promotional credits, vouchers or referral credits are non-cash and are not refundable for cash but may be cancelled or reissued at CineArtery’s discretion.

  • 8. GST and Fee Treatment

    GST is refunded proportionally with your principal refund amount. However, once GST has been remitted to government authorities for a completed billing cycle, it cannot be recovered. Processing fees, convenience charges, and platform fees are deducted from refunds based on actual usage. Third-party charges like Payment Gateway Chagres or foreign transaction fees remain outside our control and cannot be refunded.

  • 9. Exceptions and Limitations

    Certain circumstances beyond our control don't qualify for refunds. These include force majeure events affecting service delivery, account suspensions due to Terms of Service violations, third-party integration failures, or situations where you've voluntarily deleted your data. We also cannot refund based on subjective outcomes like not getting selected for a role or a producer not choosing your equipment.

  • 10. Maintenance of Record

    We maintain refund request records for 7 years for audit and compliance purposes. Transaction records are retained per Indian tax law requirements. Your personal data is processed according to our Privacy Policy, and you can request deletion of non-essential data after the mandatory retention period.

  • 11. Policy Updates

    The digital landscape evolves rapidly, and our policies may need updating. We'll notify you before any material changes through email and platform notifications. Continuing to use CineArtery after changes take effect constitutes acceptance of the updated terms.

  • 12 Governing Law and Legal Jurisdiction

    This Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019 and the Information Technology Act, 2000, and other applicable Indian laws. Any dispute, controversy, or claim arising out of or in connection with this Policy shall fall within the exclusive jurisdiction of the competent courts situated at. All the disputes subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka. We encourage resolving issues through our support channels before pursuing legal remedies

  • Contact Information

    If you have a query, concern, or complaint in relation to collection or usage of your personal data under this Privacy Policy, please contact us at cineartery@gmail.com